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About Us (Computer and Technical Books)Computer and Technical Books offers the following features and services : 20%-40% off the retail priceComputer and Technical Books passes on the savings that it realizes by the efficiencies achieved from conducting business transaction over the net to you. All the titles are discounted at least 20% off the cover price.Shipping in 1 business dayAll orders are shipped as soon as the payment method has been verified. Orders placed before 3pm EST are usually processed the same day. We ship UPS Ground as our preferred shipping. Please allow 5-7 business days for your order to arrive. Upon request, we also provide guaranteed overnight delivery. Deliveries are made Monday through Friday. Please note that products shipped within the state of Minnesota may incur a sales tax charge. If you are exempt from Minnesota sales tax, please FAX a copy of your Sales Tax Exempt Certificate to our credit department at (763) 383-0025. International OrdersInternational Customers get special care at Computer and Technical Books We do not charge any handling fees of any kind. Overseas orders are shipped via DHL/UPS/FEDEX for delivery in about 2-5 business days plus time for local delivery and custom clearance. Please allow 5-15 working business days for delivery. Shipping charges start at $15.00 and go up from there. Majority of all the shipping costs will run under $25.0. As an International customer, you are responsible for paying any duties, customs or tariffs on the products when the product arrives in your country. See more on International Ordersrs here... Purchase OrdersComputer and Technical Books accepts purchase orders from Fortune 1000 companies, educational institutions, and government agencies. All purchase order terms are Net 30 days. Please fax your purchase order to: FAX (Purchase Orders) : 1-763-383-0025 Reseller's or Tax Exempt certificates should be sent by fax at the time the order is placed to avoid sales tax charges. Purchase orders from major corporations (Fortune 1000), educational institutions, and government agancies will be processed immediately. Other businesses must fax a list of current credit references along with the purchase order. We will usually process the order within 24 hours. We also accept purchase orders from non-profit organizations. In some cases we will require credit references. Please fax your PO, we will contact you if we need further info. Overnite, and Second Day deliveryTo place an overnight order please call out Toll Free Number Toll Free: (800) 757-3015 Or you can place order over the Internet using our shopping cart. An Overnite order will be delivered in 1-2 business days and Second Day order will be delivereed in 2-3 business days. Open 7 Days a Week 24 Hours a DayOur hours of operation is 7 days a week 24 hours a day. You can reach our order center to place order at: Toll Free : (800) 757-3015 (24 Hours, Order Only) Or you can place order over the Internet using our shopping cart technology. Order Status, and Tracking CapabilitesComputer and Technical Books uses UPS GroundTrac labels. Ground shipments with GroundTrac labels receive an origin, destination and delivery scan. You can track your package, in transit, by entering your tracking number in Package Tracking. Delivery scan information is available within minutes after delivery. Customer InquiresYou may at any time inquire about your order or place orders with our customer services
and order center departments at:
or email us to our CustomerSerivce email box. 30-Day Money Back GuaranteeAll our books come with a 30-Day Money Back Guarantee. If, for any reason, you are not completely satisfied with your purchase of any of these items, call or email our Customer Service Department at 1-763-557-5160 with the following information:
We will apply full refund of the original purchase price of the item, excluding shipping and handling charges. If you would like to know if the product is covered by the Money Back Guarantee drop us an Email or call our customer service department. You must return the undamaged product at your expense, including all its packaging and documentation and the blank warranty card if applicable. All the products that are not covered by the Money Back Guarantee are subject to 15%-25% repackaging fee. Guarantee Against DefectsAll items we sell come with our 30-day Guarantee Against Defects . If your product is defective in any way, all you have to do is sent us an Email for a Return Authorization Number. Defective book will be replaced upon receipt of the defective product. Web Site AccessWe welcome everyone to browse through our online catalog on the Internet. You may access us at http://www.candtbooks.com 24 hours a day, 7 days week. Secure Commerce ServerComputer and Technical Books is a secure site. This means that if you use a secure browser such as Netscape Navigator or Explorer you'll be able to enter your credit card information on-line. This information will then be encrypted to prevent viewing by others. DisclaimerEvery effort has been made to ensure the accuracy of all information contained herein. Computer and Technical Books makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. Policies, item availability, and prices are subject to change without notice. Titles and publisher names are used only for the purpose of identification. Privacy ActWe do not distribute your name or personal information to any third party. All
information collected is used specifically to provide you with a level of convenience and
service that Computer and Technical Books customers have come to expect. |
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